We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and include any original accessories or packaging when available. You will also need to provide a receipt or proof of purchase.
How To Start A Return
To initiate a return, please contact our customer service team at:
Email: support@roamlr.com
Please provide your order number and details about the item you would like to return. Our team will review your request and provide return instructions if your return is approved.
Please do not send items back without first receiving return approval, as this may delay the processing of your return.
Return processing times may vary depending on your location and shipping conditions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible at support@roamlr.com so we can evaluate the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
* Custom-made or personalized products
* Products that have been permanently installed or wall-mounted
* Discontinued clearance items
* Gift cards
If you have questions about whether your item is eligible for return, please contact us before submitting your request.
Exchanges
If you would like to exchange an item, the fastest way is to return the original item following our return process. Once your return is approved and processed, you may place a new order for the desired item.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
After this period, your order may have already been processed, prepared, or shipped and may no longer be eligible for cancellation.
If you need to cancel an order, please contact us as soon as possible at support@roamlr.com.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, it will be automatically issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund.
Refunds are issued for the approved item amount. Original shipping costs may not be refundable unless the return is caused by an error on our part, such as receiving a defective, damaged, or incorrect item.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
support@roamlr.com
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@roamlr.com
Website: www.roamlr.com